Privacy Policy

This document explains how SlotLounge collects, stores, and processes personal information. Understanding your rights and our responsibilities helps build trust between you and the platform. If you have questions after reading, you can contact the support team directly or visit SlotLounge responsible gambling for related policies.

Information We Collect

When you register an account, we collect basic details such as your email address, password, and preferred currency. During the verification process required before your first withdrawal, we request photo ID and proof of address to confirm your identity. This Know Your Customer process helps prevent fraud and ensures compliance with applicable regulations.

Additional data may be gathered automatically when you use the site. This includes IP addresses, device information, browser type, and session activity. Such technical details help us maintain security, improve performance, and detect unusual behaviour on your account.

How We Use Your Information

Personal data serves several purposes:

1. Account creation and verification
2. Processing deposits and withdrawals in GBP or supported cryptocurrencies like BTC, ETH, LTC, and USDT
3. Delivering bonuses, loyalty rewards, and promotional communications
4. Responding to support queries via live chat or email
5. Meeting legal and regulatory obligations under our Curacao licence

We do not sell your personal information to third parties. Data sharing occurs only when necessary for payment processing, identity verification, or legal compliance.

Security Measures

SSL and TLS encryption protects data transmitted between your device and our servers. Account access requires email verification, and password reset requests are handled through secure email links. Players should use passwords containing at least eight characters with a mix of uppercase letters, lowercase letters, and numbers.

Session security features and responsible gambling tools, including deposit limits and session timers, are accessible through your account dashboard. These controls give you direct management over your playing activity.

Data Retention

We retain personal information for as long as your account remains active and for a reasonable period afterwards to satisfy legal, accounting, and dispute resolution requirements. If you request account closure, certain records may be kept as required by regulation.

Your Rights

You may request access to the personal data we hold about you. Correction of inaccurate information and deletion requests can be submitted through our support channels. Response times vary, but the team aims to address queries within a few hours during business days.

Players in Australia should note that while SlotLounge AU operates under a Curacao licence, we respect privacy principles and handle data responsibly regardless of jurisdiction.

Cookies and Tracking

The website uses cookies to remember preferences, maintain sessions, and analyse site usage. You can adjust cookie settings through your browser, though disabling certain cookies may affect functionality.

Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through the website or via email. Continued use of the platform after updates indicates acceptance of revised terms.

Contact Information

For privacy-related enquiries, reach out through live chat or email. The support team operates around the clock and can direct specific concerns to the appropriate department.